Booking Terms and Conditions
1. The terms and conditions ("Terms and Conditions") set out
on this page govern the use Holidaybound Ltd T/A
Hotel-Net. Bookings web site for
booking hotel online. These Terms and Conditions are entered
into between Holidaybound Ltd T/A Hotel-Net
and you the user. You accept these booking terms
on behalf of all members of your party. Before you click on
the confirm button at the end of the booking process, please
ensure that you have carefully read all the terms and
conditions. By clicking on the Confirm button you are
committing to be bound by these terms and conditions. If you
have any questions about these terms and conditions, please
email us at
parishotels@hotelfinders.net
Use of Site
You agree to be bound by the following terms of trading on
this site: -
WE ACT ONLY AS BOOKING AGENT FOR THE ACCOMMODATION PROVIDER.
THE CONTRACT FOR HOTEL ACCOMMODATION IS BETWEEN YOU AND THE
ACCOMMODATION PROVIDER. The site is available to you for
making legitimate hotel bookings only - not for speculative,
false or fraudulent bookings You accept financial
responsibility for all transactions made under your name.
You accept to give us accurate information on all people
travelling within your booking. You are over 18 years of age
2.
Booking Procedure
When booking you must ensure that all information you
provide to us is accurate and that the credit or debit card
you are using to pay for your booking is your own, with
sufficient funds available to cover the cost of the booking
you made with us.
When you click
the "Confirm Booking" button online, or when you confirm
your booking over the telephone, you will be entering into a
legally binding contract with Holidaybound Ltd T/A
Hotel-Net and authorize
Holidaybound Ltd T/A Hotel-Net
to debit your credit or debit card. Any booking
made or order placed by you shall be deemed to be an offer
by you to purchase the relevant travel arrangements subject
to these booking conditions. No contract between you and
Holidaybound Ltd T/A Hotel-Net. shall come into
existence until Holidaybound Ltd T/A Hotel-Net
issues your reservation voucher and (b) receives
payment in full.
When booking
online, we accept the following debit and credit cards:
Visa, Visa Delta, MasterCard, American Express, Switch and
Solo. When paying the balance, we also accept cheques and
Internet transfers.
When we confirm
your booking and when the reservation has been paid in full,
we will give you a unique booking reference number and will
send you a hotel voucher that must be presented to the hotel
to check-in. This email voucher confirms to the hotel
that your booking has been prepaid and failure to
present it may lead to the hotel refusing your booking. If
you book online, the voucher will be emailed to you
for you to print off. Please note that vouchers are
only sent to the person making the booking and not to every
member of your party.
It is your
responsibility to check all details of the booking including
arrival date, departure date, number of nights, hotel name
and rooms booked. Holidaybound Ltd T/A Hotel-Net
needs to be informed immediately of any errors as we
cannot guarantee to be able to make corrections at a later
date or corrections maybe subject to amendment/cancellations
fees.
3.
Pricing
Prices are shown in Pound Sterling, Euros or US
Dollars. When a booking is made the exchange rate will be
fixed at the time the booking is created and will apply to
any amendments or cancellations to items within the booking
or to any items added subsequently. Exchange rates are
determined by Holidaybound Ltd T/A Hotel-Net.
The total price for your stay will be shown to you on the
confirmation screen and printed on your email confirmation.
(see Payment Policy)
Payment methods
other than those mentioned on this site cannot be accepted
for your booking. The total amount for your stay will be
shown to you on the confirmation screen and printed on your
email confirmation. Any extras which you decide to use
during your stay at the hotel will be payable directly to
the hotel. Should you see a published rate for the room
during your stay which is lower than the price you paid on
Holidaybound Ltd T/A Hotel-Net please check with the
hotel that all inclusions are the same as they are in the
Holidaybound Ltd T/A Hotel-Net
rate which are room, taxes, breakfast and local
taxes (unless otherwise specified) and that there are no
trade fairs or local festivals during the period of your
stay. The client acknowledges that during these periods
Holidaybound Ltd T/A Hotel-Net has no control over
higher rates that hotels may charge.
The price does
not include insurance, airport transfers, excursions and
hotel extras such as safety deposit boxes, telephones bills,
car park charges etc. Any such extras which you decide to
use during your stay at the hotel will be payable directly
to the hotel.
The rates
provided for you on this website are available ONLY
through Holidaybound Ltd T/A Hotel-Net. Please DO
NOT call the hotel direct, as they WILL NOT have the same
rates in their reservation system.
4. Bookings for
travel arrangements will not be accepted less than 48 hours
prior to the date of arrival, unless the arrangements
requested are shown as "Immediate" availability.
5. Star ratings are used to symbolize the overall quality,
level of service, food standard and range of facilities
available in any given hotel property. The criteria applied
within each country will vary depending on the specific
requirements established by the relevant issuing body but
the outlines below will give a general understanding of what
can typically be expected within each category: (THESE
RATINGS ARE NOT A GUARANTEE OR WARRANTY OF ANY KIND BY
Holidaybound Ltd T/A Hotel-Net.
1*: Majority
will be small, independently owned properties. There is
likely to be a limited range of meals and facilities.
2*: Varying from small to medium sized properties offering
more extensive facilities. Reception and staff will aim for
a more professional presentation than at one star level and
a wider range of services, including food and drink, is
likely to be found.
3*: Hotel
properties will usually be of a size to support higher
staffing levels and with a greater quality and range of
facilities. Reception and public areas will be more
spacious. All bedrooms should come with en-suite facilities
and room service may be available.
4*: At this level there should be a noticeable difference in
the degree of quality in the furnishings, décor and
equipment. Bedrooms are usually more spacious than those
found in lower starred properties. Services such as
porterage, 24-hour room service, laundry and dry cleaning
may be available.
5*: These properties should provide spacious and luxurious
accommodation throughout the hotel. Flawless attention to
the guest's requirements should be provided.
6. If
the customer suspects a pricing error displayed on our
website, the customer agrees to act in good faith
and advise Turquoise before proceeding with the reservation.
Turquoise will not be expected to be committed to any
reservation where it can reasonably be shown that the
customer should have been aware of, noticed, or suspected
inaccurate information.
Hotel
Facilities
You acknowledge that the availability of the facilities and
features listed for each hotel are under the direct control
of the hotel and as such Holidaybound Ltd T/A Hotel-Net
cannot be held responsible if those facilities or features
are not made available to you during the period of your
stay. If a facility or feature is of particular importance
to you, then you should check with Holidaybound Ltd T/A
Hotel-Net or the hotel
that this facility or feature will be available during your
dates of stay. Please note that, in particular, swimming
pools (especially open-air ones which may be affected by
weather conditions) and air conditioning are only available
seasonally and it is your responsibility to check whether
these facilities will be available during your stay. The
client acknowledges that the inclusion in the hotel's
facilities of car parking means that a provision is made by
the hotel for car parking. The client acknowledges that the
availability and cost of the car parking is determined by
the individual hotel. It is the responsibility of the Client
to check the availability and cost of the car parking
provided by each hotel. The contact details of each hotel
which may be booked via this website are set out in this web
site. Please note that the hotel pictures on this website
are for information only. Actual rooms may differ in size
and content from those shown.
7. The room
types used byHolidaybound Ltd T/A Hotel-Net are as
follows:
-
Twin room*: Contains two single beds in
the same room. Suitable for two people.
-
Double room*: Contains one double bed.
Suitable for two people.
-
Double/Twin Room*: Room type subject to
availability on the day of check in.
-
Single room: Contains one single bed.
Suitable for one person.
-
Triple room: Contains twin or double
bed/s + extra bed, or two double beds. Most hotels do not
have one full size bed for each guest in their triple
rooms.
Twin room for sole use: Contains two single beds or one
double bed in the same room, to be occupied by one person.
-
Quad room: Contains two double beds or
four beds in a room suitable for accommodating four
adults.
-
Twin/Double + child: Twin or Double
room with an extra bed suitable for a child aged between
2-11 years.
-
Cot/cradle or crib: Suitable for a
child under the age of two years.
You must make
payment for extras (such as incidental charges, meals, meal
supplements, mini-bar, dry cleaning and laundry) prior to
your departure from the hotel.
8. Holidaybound Ltd T/A Hotel-Net
does not endorse or recommend any particular
hotel or travel product. Reasonable care has been taken that
the content of this website is correct but it is subject to
amendment at any time without notice. All content on this
website is published in good faith but you acknowledge that
Holidaybound Ltd T/A Hotel-Net cannot check the
accuracy of all information provided by its suppliers.
9. You warrant that you are at least 18 years of age. All
bookings are personal to you and may not be sold, assigned
or otherwise transferred.
10. From time to time we randomly record telephone calls as
a security measure and to monitor and improve customer
service. Please also see our Privacy Policy
11. Passport, visa and health requirements for you and your
party are your responsibility. You are strongly recommended
to obtain travel insurance against cancellation and for
medical cover.
12. Cancellations and amendments to confirmed bookings are
subject to the following conditions:
5.
IF YOU CHANGE OR CANCEL YOUR HOLIDAY
If you want to change or cancel
your holiday, you must do so in writing. Cancellations
made directly with hotels will not be effective. We
cannot guarantee that any requests for amendments will be
satisfied. However, if you wish to make any alteration to your
booking (including a transfer of your booking to another
person) after it has been accepted by us, we will try to
accommodate your requirements, subject to availability and
payment by you of an alteration fee.
The alteration fee is
£20
per booking, each time a booking is changed, unless it is to
increase the value of the booking. Any alteration made
within 3 days of arrival to your hotel
will be treated as a cancellation and you will have to pay
the charges set out below.
If you cancel
your holiday at any time after your booking has been
accepted by us, then we impose the following administration
charges:
Cancellation
Policy - (Hotel only) Important please read
Notice period
|
Charges
|
|
0-72 hours (3 working days*) |
Full
cancellation - no refunds due. |
|
Outside 72
hours - 7 days prior to
arrival |
Loss 1 night
deposit |
|
More than 7 days (1 week) prior to arrival |
£ 15
per
person plus credit card refund charge (2% - 4%) which will
be deducted from refund due |
|
No refund in respect
of unused portion of hotel accommodation.
We strongly recommend taking trip cancellation insurance in your
country of origin. |
Note:
1. All cancellations must be made in writing and must be faxed
to 44-207-4901601
2. Cancellations made directly with the hotels will not be
accepted. |
| All amendments are subject to
charges as shown in the Terms & Conditions.
Please see below. |
| AMENDMENTS -
No charge for increasing the value of your original
booking |
|
Notice period |
Charges |
0-72 hours (3
working days*)
|
No amendment
allowed. Full cancellation charges will apply.
|
Outside 72
hours - 1 week
|
£15.00 per booking plus credit card
refund charge (2% - 4%) Only If the booking value has
been decreased. |
| More than 1
week |
£10.00 per booking plus credit card
refund charge (2% - 4%) Only If the booking value has
been decreased. |
Please Note: Cancellation and
amendment policy may differ between bookings depending on
standard, special event or fair periods. *Working days are
Monday - Friday from 09:30 to 17:30 GMT. Amendment directly
made with the hotels will not be accepted.
Amendments and changes where EITHER change of original dates,
original lead name of the booking, the number of rooms
(irrespective of room type) OR the number of nights decreases,
will be charged as above. An Amendment must be confirmed back
to you by one of our consultants. If you have not received a
confirmation of the amendment within 24 hours after
submission, it means we have not received it and you must
resubmit it. All amendments are subject to availability.
Amendments directly made with the hotels will not be accepted.
If the required amendment is not possible, this does not
entitle the client to cancel the original booking hence the
reservation will remain as booked originally. Otherwise
cancellation charges will apply if you wish to exercise
cancellation of your reservation.
If you leave the accommodation earlier than the date on which
you booked to leave, then there will be no refund for the
unused portion of your stay. Cancellations notified directly
to the hotel will not be effective. Requests for cancellations
and amendments must be made in writing to
Holidaybound Ltd T/A Hotel-Net
Hotel reservations during Special Events/Major Conference
periods:
100% cancellation charges will apply to dates of stay falling
within a Fair/Exhibition period. For dates of stay within the
same booking, not falling within the Fair period, our standard
non-Fair period cancellation and amendment conditions will
apply.
Any changes or modifications for dates of stay falling within
a Fair or exhibition period will be treated as cancellations
and will incur charges as above. The only exceptions to this
will be where additional rooms/beds/cots/nights are added to
existing confirmed rooms or nights.
During non-Fair/exhibition periods: Cancellation charges will
be applied in relation to the notice period between
notification of cancellation and the date of stay at EACH
hotel within a booking.
If there are more than 1 booking under 1 reservation and if
any part of the reservation is on request and subsequently not
available, this does not entitle the client to cancel all of
the booking including the already confirmed portion by us. The
clients are obliged to pay for the confirmed part of the
booking at all times. Any confirmed part of the booking is
cancelled by clients whether the remaining part of the booking
was not confirmed, cancellation charges will be applied.
14. No Show and
Late Arrivals
If you fail to arrive at your hotel on the check-in date
indicated on your hotel voucher, the hotel may cancel your
booking.|
If you are going to arrive at the hotel after 5pm local time,
it is advisable to call the hotel (the phone number is
indicated on your email confirmation) and let them know.
Should you fail to arrive at the hotel on the first night of
the booking, your booking will be treated as a "No Show" and
cancellation charges will apply.
15. Group Bookings
For groups of 10 or more people, the following additional
terms apply
Group cancellation charges are as follows (unless otherwise
specified on your booking confirmation):?
More than 49 days before check-in: 20% fee
49 days or less before check-in: 100% fee
A full list of guest names and room sharing must be received
49 days before check-in.
Small modifications to the guest list and number of rooms
required will only be accepted when made more than 21 days
before check-in. Substantive changes will incur full amendment
and cancellation charges.
16. If a customer is dissatisfied with any aspect of his
hotel, this MUST be brought to the attention of the hotel
management immediately and the hotel management must be given
adequate opportunity to rectify the situation from the outset.
If the hotelier cannot resolve matters to the client's
satisfaction, our resort representatives must also be
contacted at the earliest opportunity. (Your voucher will
carry these details). Our office hours are from 9am to 6pm GMT
Monday to Friday and from 11am to 6pm GMT weekends. If calling
outside these hours, please leave a voicemail with your
booking number and contact details so that we can contact you.
If your complaint is not resolved during your stay, you must
write to us at Customer Services, Holidaybound Ltd T/A
Hotel-Net 31 Theobalds Road, London, WC1X 8SP within 14
days of your return, providing us with all relevant
information and confirmation of the problems experienced
written and signed by the hotelier. Our suppliers will not
process any complaint without this confirmation. Given that we
only act as agents for the accommodation provider, we can
accept no liability whatsoever for any death, personal injury,
loss or damage of any kind, unless caused by our own
negligence. Insofar as we have any liability to you, then
proceedings in respect of any such liability shall be governed
by English law and the exclusive jurisdiction of the English
Courts.
17. Customer Misbehavior
If you behave inappropriately and cause offence, danger or
damage or risk of danger or damage to any person or property,
we, or our suppliers may cancel your hotel. In this event, our
and our suppliers' responsibility will cease immediately and
you will not be entitled to any refund, reimbursement or
compensation. Furthermore, you will be liable to reimburse us
for any expenses we incur as a result of such termination.
18. Special Requests
We will always, where possible, pass on any requests to a
hotel but give no guarantee that such requests will be honored,
and even where a supplier advises that a request is accepted
we cannot be held liable for any failure to comply with such
requests. Therefore any reservation made, will not be
conditional upon the delivery or non- delivery of a special
request and in no circumstances will any such request be
accepted by us so as to form part of our contractual
obligations.
19. Holidaybound
Ltd T/A Hotel-Net shall not be liable for any failure or
delay in performance of its obligations, which results
directly or indirectly from any cause or circumstance that is
beyond its reasonable control. Without limiting the generality
of the foregoing, the following shall be regarded as such
circumstances: act of God, outbreak of hostilities, riot,
civil disturbance, acts of terrorism, revolution, the act of
any government or authority (including but not limited to
refusal or revocation of any license or consent), fire, flood,
lightning, explosion, fog or bad weather, interruption or
failure of a utility service (including but not limited to
electricity, gas, water or telecommunications), renovations
undertaken by the hotel, strikes, lockouts or boycotts,
embargo and blockade.
20. In the very unlikely event
that the hotelier cannot provide the booked accommodation, the
client understands that the hotelier's responsibility is to
find an alternative of at least a similar standard, and
provide transportation as appropriate to this alternative
hotel. Holidaybound Ltd T/A Hotel-Net takes every
precaution to ensure hotels are professionally managed so that
any such occurrence is extremely rare. Holidaybound Ltd T/A
Hotel-Net shall have no
liability in respect of any other costs, losses or damages
existing out of or in connection with relocation of
accommodation since such relocation is outside Holidaybound
Ltd T/A Hotel-Net control.
21. The client must submit a
valid email address on the Reservation Form. All care must be
taken by the client to ensure that the information provided in
the Reservation Form is correct. It is the client's
responsibility to advice Holidaybound Ltd T/A Hotel-Net
if an error in the email address was submitted on
the Reservation Form or any other correspondence.
Holidaybound Ltd T/A Hotel-Net
takes no responsibility for any incorrect information
submitted.
22. Holidaybound Ltd T/A
Hotel-Net reserves the
right to change or update these terms and conditions relating
to the use of the site without prior notice to you. The latest
version will always be available on the site and by using the
site, you are accepting the latest version available.
23. Your booking is governed by
English law and is subject to the exclusive jurisdiction of
the English courts. The booking confirmation and these terms
represent the entire agreement between Holidaybound Ltd T/A
Hotel-Net and you. All
contractual obligations arising out of these terms and
conditions shall be deemed to come into existence in England
and be subject to English law and the exclusive jurisdiction
of the English Courts.
These terms shall be deemed
severable. In the event that any provision is determined to be
unenforceable or invalid, such provision shall nonetheless be
enforced to the fullest extent permitted by applicable law and
such determination shall not affect the validity and
enforceability of any remaining provisions.
24. Except as otherwise provided
in these booking terms and conditions, your statutory rights
are not affected.
Intellectual Property
The copyright, trademarks and other intellectual property
rights in and relating to this site are reserved to
Holidaybound Ltd T/A Hotel-Net. The content or data found
on this site may not be reproduced, sold, transferred or
modified without the prior written consent of Holidaybound
Ltd T/A Hotel-Net You may not modify, copy, duplicate,
display, reproduce, license, publish, transfer or sell any
information, software, products or services obtained from the
website without the prior consent of Holidaybound Ltd T/A
Hotel-Net You must further
acknowledge that you must not use any of these intellectual
property rights, except whilst making a booking as set out in
these terms and conditions.
System Integrity
The usage of any device, routine or software which inhibits or
interferes with the running of HP or any booking concluded
upon it is prohibited. Any action which creates a load on
Holidaybound Ltd T/A Hotel-Net
or infrastructure which may be considered unreasonable or
disproportionate is prohibited.
Access to
Holidaybound Ltd T/A Hotel-Net
Holidaybound Ltd T/A
Hotel-Net reserve the right
to deny access to the site at any time as it may be affected
by outside factors outside of our control.
Severability
These terms shall be deemed severable. In the event that any
provision is determined to be unenforceable or invalid, such
provision shall nonetheless be enforced to the fullest extent
permitted by applicable law and such determination shall not
effect the validity and enforceability of any remaining
provisions.
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